FAQ

FAQ
Answers to your frequently asked questions.

Brand & Web FAQ

FAQ

How much does it cost to work with you?

It can range from $600 for a single VIP Day to an average of $1200 for basic branding or $2400 for a website to $6000+ for full branding and more complex website, plus 5% GST.

FAQ

Do you offer payment plans?

Yes, in a way. A 50% deposit is required to hold/book each VIP Day, with the remainder paid at end of each VIP Day, as we move through the project.

FAQ

How long will it take?

This depends on the scope of your project, your preparedness and both of our schedules. Typically, branding is 2-4 VIP Days scheduled over 1-2 weeks and websites are 4-6 VIP Days scheduled over 2-3 weeks.

FAQ

What if I am interested in branding, packaging or a website as a standalone service?

In most cases, it best serves your business goals for everything to be in alignment; however, we can review your existing assets and go from there. Schedule a connection call.

FAQ

Do I need a professionally designed logo?

FAQ

What if I already have a logo?

A brand is so much more than just a logo, so I offer an Accelerated Brand Package of one VIP Day where we go through the strategy process and if your existing logo is serving your goals, you get the remaining assets to expand your brand.

FAQ

What website platforms do you use?

I offer design and customization of these website types:

  1. Bespoke, handcrafted HTML & CSS for small, minimalist websites that require very little maintenance (or you don't want to do it yourself), such as the Starter Mini Website.
  2. Wordpress for more complex and highly customizable websites, that you want to update the content yourself on a regular basis.
  3. Shopify for online shopping
  4. Squarespace

FAQ

What types of clients do you usually work with?

I typically work with health, retail and tourism small businesses with 1-20 team members, who have been in business over a year, have outgrown DIY and need someone who will work with them closely to elevate their branding and web marketing.

My dream clients are health spas and clinics, health product brands, pet brands and retail shops. If you're a combo of more than one (e.g. health spa and retail shop), let's talk!

FAQ

Will you help with my website or marketing after launch?

Absolutely! I love working with clients as part of their long-term marketing team. I want to help you grow and expand your brand consistently across mediums, building your brand recognition. Once you are a client, you can book full or half VIP Days or a special VIP Hour to complete smaller tasks or projects.


VIP Day FAQ

FAQ

Should I book a half or full day? Or multiple days?

Schedule a free 30 minute consultation to discuss. If you'd like to just get it on my calendar, just book a single full day to start.

FAQ

What happens if we have everything done by lunch?

Awesome! You are only charged for a half day (your deposit). Or you can add another small project or list of tasks to use up leftover time and get even more done!

FAQ

What happens if we don't get everything done?

We can book a second day (or half day) to wrap up our remaining tasks. If you've only booked a half day (morning session), we may be able to continue in the afternoon, depending on availability.

FAQ

What if I want more time between initial design, revisions and final approvals?

I recommend scheduling two half days (for a small project) or two full days (for a large project) within the same week or, at most, one week apart. Note: Booking two half days will cost more than one full day.

FAQ

How far in advance do I need to book?

VIP Days can be booked from 48 hours to the date (if available) up to 3 months in advance.
View availability calendar »
NOTE: VIP Hour is available for existing clients only.

FAQ

What if I need to reschedule or cancel?

You can reschedule or cancel your VIP Days — without penalty — up to one week before your booking. Rescheduling or cancelling with less than one week's notice results in loss of your deposit. You may reschedule each VIP Day once. Remember, I am holding that entire day just for you.